What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our account over quota but we have only received one submission.

    Asked by SaraBrownell on May 17, 2016 at 10:26 AM

    We have 1 new submission and we are back to being locked out. Please help correct this.

    Screenshot
    new submission 1 New and correct
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    JotForm Support

    Answered by ashwin_d on May 17, 2016 at 12:47 PM

    Hello SaraBrownell,

    I'm sorry for the trouble caused to you.

    I am not sure what caused this issue but I have recalculated the submission count of your account and that seems to  have fixed the issue.

    Your account is now active and your forms are back online.

    Thank you!

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    Answered by SaraBrownell on May 18, 2016 at 12:06 PM

    This is not working yet...... please give us a time frame to when it will be working.

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    JotForm Support

    Answered by Kiran on May 18, 2016 at 01:38 PM

    We apologize for the inconvenience this may have caused. I have recalculated the submission count for your account. However, it seems that the Payment counter is not resetting. I see that the issue is already been forwarded to our backend team on the other thread https://www.jotform.com/answers/839672. It seems that the issue is still being investigated. Once the issue is resolved, we'll let you know on the respective thread.

    Thank you!