- SaraBrownellAsked on May 17, 2016 at 10:26 AM
We have 1 new submission and we are back to being locked out. Please help correct this.
- JotForm Supportashwin_dAnswered on May 17, 2016 at 12:47 PM
I'm sorry for the trouble caused to you.
I am not sure what caused this issue but I have recalculated the submission count of your account and that seems to have fixed the issue.
Your account is now active and your forms are back online.
- SaraBrownellAnswered on May 18, 2016 at 12:06 PM
This is not working yet...... please give us a time frame to when it will be working.
- JotForm SupportKiranAnswered on May 18, 2016 at 01:38 PM
We apologize for the inconvenience this may have caused. I have recalculated the submission count for your account. However, it seems that the Payment counter is not resetting. I see that the issue is already been forwarded to our backend team on the other thread https://www.jotform.com/answers/839672. It seems that the issue is still being investigated. Once the issue is resolved, we'll let you know on the respective thread.