Our account over quota but we have only received one submission.

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    SaraBrownell
    Asked on May 17, 2016 at 10:26 AM

    We have 1 new submission and we are back to being locked out. Please help correct this.

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    ashwin_d
    Answered on May 17, 2016 at 12:47 PM

    Hello SaraBrownell,

    I'm sorry for the trouble caused to you.

    I am not sure what caused this issue but I have recalculated the submission count of your account and that seems to  have fixed the issue.

    Your account is now active and your forms are back online.

    Thank you!

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    SaraBrownell
    Answered on May 18, 2016 at 12:06 PM

    This is not working yet...... please give us a time frame to when it will be working.

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    Kiran
    Answered on May 18, 2016 at 01:38 PM

    We apologize for the inconvenience this may have caused. I have recalculated the submission count for your account. However, it seems that the Payment counter is not resetting. I see that the issue is already been forwarded to our backend team on the other thread https://www.jotform.com/answers/839672. It seems that the issue is still being investigated. Once the issue is resolved, we'll let you know on the respective thread.

    Thank you!