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SaraBrownellAsked on May 17, 2016 at 10:26 AM
We have 1 new submission and we are back to being locked out. Please help correct this.
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Ashwin JotForm SupportReplied on May 17, 2016 at 12:47 PM
Hello SaraBrownell,
I'm sorry for the trouble caused to you.
I am not sure what caused this issue but I have recalculated the submission count of your account and that seems to have fixed the issue.
Your account is now active and your forms are back online.
Thank you!
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SaraBrownellReplied on May 18, 2016 at 12:06 PM
This is not working yet...... please give us a time frame to when it will be working.
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Kiran Support Team LeadReplied on May 18, 2016 at 1:38 PM
We apologize for the inconvenience this may have caused. I have recalculated the submission count for your account. However, it seems that the Payment counter is not resetting. I see that the issue is already been forwarded to our backend team on the other thread https://www.jotform.com/answers/839672. It seems that the issue is still being investigated. Once the issue is resolved, we'll let you know on the respective thread.
Thank you!