Issues with JotForm and Adobe Sign

  • Profile Image
    Asked on May 17, 2016 at 10:54 AM


    I have set up the Adobe Sign widget on my Jotform. Everything works well and populates well except the HTML structure that is converted into the signable document. I have spoken to Adobe and they have informed me that the issue is on the JotForm side not Adobe, as the document is created by Jotform. 

    Please let me know how I can fix this issue asap, so I can start using the form!



    Mitch Service

  • Profile Image
    Answered on May 17, 2016 at 01:06 PM

    According to your above details you are experiencing an issue with the formatting of the esign in combination of the html terms you've listed per your screenshot it seems.

    Please allow me some time to fully investigate this issue as much as I can so that I can help resolve it for you and I will update you promptly once I know more about this particular problem.