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    Xara 9: nothing happens when we clicked the Publish button in the Jotform widget

    Asked by Jay Davies  on May 17, 2016 at 10:57 AM

    Hallo,

     

    Using Xara 9

     

    Setup & Embed option not available when creating a Jotform within Xara 9. Within jotform, when we click on Publish nothing happens.

     

    If we go to www.jotform.com we can get the URL link when we click on "Publish" and copy and paste it into Xara 9 

    is it possible to do this via Xara without going to www.jotform.com?

     

    Thanks in advance

     

    Jay

    Xara 9 xara
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 17, 2016 at 01:06 PM

    Inside of this guide you can find how to add form to Xara 6: https://www.jotform.com/help/78-Adding-forms-to-Xara-6 

    Same options can be user for Xara 9. You need to get iFrame code of your form and embed it to Xara. 

    I have logged to your account JayD and I was able to get iFrame code of your form when I clicked on Publish button and selected Xara platform. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by jayd on May 18, 2016 at 06:44 AM
    Hallo BJoanna,
    Thank you for your suggestion but unfortunately we do not get to the
    window that would allow us to embed any code :-(
    When we click on the "Publish" button the "Save" icon animates (top
    left corner); we get a "working" animation in the button right of screen
    and NOTHING else. Jotform window just sits there; the only way to get
    any other life/movement in the Jotform window is to change an item (eg.
    add another "email address") then "Publish" again, then the 2 animations
    mentioned.
    When we do exactly the same on the www,jotform.com website and click on
    "Publish" immediately we are presented with the code to embed, which we
    copy and paste in to the Xara page.....
    Obviously the students need to use the Jotform widget(?) as part of the
    course.
    Please, any help will be appreciated.
    Thanks
    Jay
    Mae'r e-bost hwn ac unrhyw ffeiliau atodedig yn gyfrinachol ac at
    sylw'r unigolyn neu'r sefydliad a enwir uchod. Bydd
    unrhyw farn neu sylwadau a fynegir yn perthyn i'r awdur yn unig ac ni
    chynrychiolant o anghenraid farn Coleg Sir Gâr.
    Os ydych chi wedi derbyn yr e-bost hwn ar gam, rhowch sylw i'r
    gweinyddwr ar y cyfeiriad canlynol:
    postmaster@colegsirgar.ac.uk
    Cysidrwch yr amgylchedd - a oes wir angen argraffu'r ebost hwn?
    This email and any files transmitted with it are confidential and
    intended solely for the use of the individual or entity to
    whom they are addressed. Any views or opinions expressed are solely
    those of the author and do not necessarily represent those of Coleg Sir
    Gâr. If you have received this email in error please notify the
    administrator on the following address:
    postmaster@colegsirgar.ac.uk
    Please consider the environment - do you really need to print this
    email?.
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on May 18, 2016 at 11:08 AM

    Do you mean that you are trying to do this from within Xara such as using the Xara Designs Gallery to add a form from within Xara instead of externally?

    It seems to me that this might be what you are trying to do which isn't working properly perhaps.

    Could you please share with us a screenshot of where you are seeing this issue so we can investigate the problem more if possible.

  • Profile Image

    Answered by jayd on May 18, 2016 at 12:44 PM
    Yes, KadeJM, you are correct - we are trying to do this from within
    Xara -
    "Page Elements & Widgets"
    "Forms (widgets)"
    then dragging the "Jotform" widget into the Zara page.....
    Please do not think me presumptuous but I didn't think a screen-grab
    would provide you with any information other than what has already been
    described as, like I said previously, when we click on "Publish" nothing
    really happens.....
    If you feel a screen-grab of this would help then please let me know
    and I will send one.....
    Please, I would like to request that one person only, deals with this
    matter as different people each time do not form a chain; When we take
    a job on we take ownership of it until the matter is concluded, please.
    Thanks again
    Jay
    Mae'r e-bost hwn ac unrhyw ffeiliau atodedig yn gyfrinachol ac at
    sylw'r unigolyn neu'r sefydliad a enwir uchod. Bydd
    unrhyw farn neu sylwadau a fynegir yn perthyn i'r awdur yn unig ac ni
    chynrychiolant o anghenraid farn Coleg Sir Gâr.
    Os ydych chi wedi derbyn yr e-bost hwn ar gam, rhowch sylw i'r
    gweinyddwr ar y cyfeiriad canlynol:
    postmaster@colegsirgar.ac.uk
    Cysidrwch yr amgylchedd - a oes wir angen argraffu'r ebost hwn?
    This email and any files transmitted with it are confidential and
    intended solely for the use of the individual or entity to
    whom they are addressed. Any views or opinions expressed are solely
    those of the author and do not necessarily represent those of Coleg Sir
    Gâr. If you have received this email in error please notify the
    administrator on the following address:
    postmaster@colegsirgar.ac.uk
    Please consider the environment - do you really need to print this
    email?.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 18, 2016 at 02:26 PM

    Is Publish button not working on your JotForm account or on your Xara account?

    To embed your form to Xara first you need to login to your JotForm account and get iFrame code of your form. Inside of this guide you can find how to get iFrame code for Xara:

    https://www.jotform.com/help/78-Adding-forms-to-Xara-6 

    Copy that code and then go into the Selector Tool in XARA Web Designer and paste (Ctrl+V) that code. An image of your form will appear on your page. Preview the page to test the working form.

    You can also check this " rel="nofollow">video for Xara 7. Just instead of embed code use iFrame code, from the guide I provided.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by jayd on May 20, 2016 at 05:44 AM
    The "Publish" button is being pressed by the embed code (iFrames) is
    NOT being generated.
    You asked for a screengrab, I will now provide you with a screengrab.
    So you know - I pressed "Publish" then I did the screengrab; my side of
    it is - press "Publish" and Xara doesn't produce the iFrames/embed
    code.
    For the purpose of conversation - when I do exactly the same on
    www.jotform.com - press the "Publish" button then an iForms/embed
    code is generated. It looks like Xara is bust.
    Please help as the lecturer needs the Xara "Publish" button for exams
    that are happening soon.
    Thanks
    Mae'r e-bost hwn ac unrhyw ffeiliau atodedig yn gyfrinachol ac at
    sylw'r unigolyn neu'r sefydliad a enwir uchod. Bydd
    unrhyw farn neu sylwadau a fynegir yn perthyn i'r awdur yn unig ac ni
    chynrychiolant o anghenraid farn Coleg Sir Gâr.
    Os ydych chi wedi derbyn yr e-bost hwn ar gam, rhowch sylw i'r
    gweinyddwr ar y cyfeiriad canlynol:
    postmaster@colegsirgar.ac.uk
    Cysidrwch yr amgylchedd - a oes wir angen argraffu'r ebost hwn?
    This email and any files transmitted with it are confidential and
    intended solely for the use of the individual or entity to
    whom they are addressed. Any views or opinions expressed are solely
    those of the author and do not necessarily represent those of Coleg Sir
    Gâr. If you have received this email in error please notify the
    administrator on the following address:
    postmaster@colegsirgar.ac.uk
    Please consider the environment - do you really need to print this
    email?.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on May 20, 2016 at 08:16 AM

    Our apologies for misunderstanding your issue. We have this issue with Xara Designer for a month now and unfortunately, we still don't have an update about it. 

    For the meantime, please use a different method. 

    1. Grab your form URL

    2. Go to "Other widgets"

    3. Select "Embed a website" widget:

    4. Enter the form URL and save it. 

    This method should work. But yes, you need to access our website to get your form.

     

  • Profile Image

    Answered by jayd on May 20, 2016 at 09:44 AM
    Welvin,
    Thank you so much for your reply and showing me respect. We worked it
    out that there was a problem with Xara, we are the IT Department =
    Computer Department, We needed to know where the problem was.....
    Thank you for your honesty, respect to you.
    It was very frustrating that your colleagues kept avoiding answering
    me; kept saying about iFrames. no iFrames were being produced by Jotform
    widget. But your answer can now let us move on to supporting the
    lecturer appropriately with her exams.....
    Welvin, again thank you again.
    All the best,
    Jay
    Mae'r e-bost hwn ac unrhyw ffeiliau atodedig yn gyfrinachol ac at
    sylw'r unigolyn neu'r sefydliad a enwir uchod. Bydd
    unrhyw farn neu sylwadau a fynegir yn perthyn i'r awdur yn unig ac ni
    chynrychiolant o anghenraid farn Coleg Sir Gâr.
    Os ydych chi wedi derbyn yr e-bost hwn ar gam, rhowch sylw i'r
    gweinyddwr ar y cyfeiriad canlynol:
    postmaster@colegsirgar.ac.uk
    Cysidrwch yr amgylchedd - a oes wir angen argraffu'r ebost hwn?
    This email and any files transmitted with it are confidential and
    intended solely for the use of the individual or entity to
    whom they are addressed. Any views or opinions expressed are solely
    those of the author and do not necessarily represent those of Coleg Sir
    Gâr. If you have received this email in error please notify the
    administrator on the following address:
    postmaster@colegsirgar.ac.uk
    Please consider the environment - do you really need to print this
    email?.
    ...
  • Profile Image

    Answered by scase24 on August 17, 2016 at 01:40 AM

    It would be great if this issue was fixed. I have been using Xara Web Designer 9 for quite a while now (before this issue seems to have started) and never had a problem. It seems like the changes to Jotform have caused this issue with the widget used in Xara.

    Yes, there are other ways to insert it but the widget within Xara was the easiest way to insert a form onto a web page.

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 17, 2016 at 05:32 AM

    @scase24

    Unfortunately this issue is still not resolved. 

    For now you can follow steps provided by my colleague Welvin. I will also check with my colleague Welvin if there are any updates about this issue.