What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Duration of the free account

    Asked by gihanmodel on May 17, 2016 at 12:15 PM

    hi 

    i have created a form using free account and i want to know how long it is valid. i need to keep this form for two months. 

    if it is expired within one month since i have free subscription what is the way to extend the duration ..

    please advice 

    Page URL:
    https://form.jotform.me/61365352095456

    duration free subscription months
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 17, 2016 at 02:00 PM

    We do not have trial period for free accounts. You can stay on free account for as long as you wish. However free account has limitations. with free account You can receive 100 submissions per month, total storage space for free account is 100MB and your form can be view 1,000 times per month. If you go over that limit your forms will be disabled. For free account submission counter and form view counter is reset to zero at first day of each month. 

    Also at any time you can upgrade your account to any of our paid plans and downgrade your account back to free account. 

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    Hope this will help. Let us know if you have any other questions.

  • Profile Image

    Answered by skinstationnyc on May 17, 2016 at 06:26 PM

    hi, meanwhile we able to receive 100 submission for every months? or just the first 100 submission? confusing...

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    JotForm Support

    Answered by jonathan on May 18, 2016 at 12:42 AM

    The FREE account have a max limit of 100 submissions per / every month. This pertains to overall submission on the account itself (not for each form).

    The submission counter also reset every 1st day of each month. This means that you will always have fresh / zero(0) submission count every month.

    Take note that only the counter is being reset -- we are not deleting /erasing your existing submissions to reset the count. The form submissions stays there as logn as the account is active.

    If you are not exceeding the 100 submissions every month, you can stay at the FREE plan and it will appear as if you have unlimited submissions.

    Hope this is clearer. Please let us know if you have further question.

    Cheers