What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my forms disabled?

    Asked by dominionthroughlove on May 17, 2016 at 12:44 PM
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    JotForm Support

    Answered by Kiran on May 17, 2016 at 02:37 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I notice that your JotForm "Debit Order Instruction" is collecting Credit/Debit card information using plain text fields which is not allowed with JotForm. Such forms are considered as phishing forms and associated accounts are suspended automatically. Please refer to our Terms of usage for more information on Phishing forms. 

    I have now removed the guilty fields from your JotForm and activated your account. Please refrain collecting sensitive information as mentioned in our terms to avoid any further suspensions on your account. 

    Thank you!