Can you please move my paid subscription to another account?

  • Profile Image
    Asked on May 17, 2016 at 01:01 PM

    I accidentally upgraded my form account on my testing username (rkdad) and I need the paid Silver plan to be moved to the nonprofit I'm setting this up for, their username is shfbmetrolina


    Can you please move my paid plan for me? I can verify my account info if needed.




    No forms have been created yet so I'm not worried about that

  • Profile Image
    Answered on May 17, 2016 at 02:51 PM

    If you change your account name, the subscription will be automatically moved to the new account name.

    Unfortunately, we cannot move your paid subscription to shfbmetrolina account name. However, we can process a refund really quickly. If you would like to proceed with the refund option, please let us know.