What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    form submissions not emailing

    Asked by campguy on March 13, 2012 at 01:17 PM

    Our form at http://form.jotform.com/form/1463433233 is set up to notify two people. I am receiving the submissions, but the other person is not. He has checked his spam folder and inbox several times but can't find the submissions anywhere. What might we be doing wrong?  The same form and emails were working when we first created the form a year ago.

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    Answered by AtacanC on March 13, 2012 at 01:35 PM

    We apologize for any inconvenience this may have caused. According to our email logs, JotForm has successfully sent submission notifications to other persons email. Can you please add JotMails ip adresses to your mail providers whitelist?

    If this still doesn't work, please do let us know.