Form not displaying correctly when embedded on WordPress

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    Asked on May 17, 2016 at 01:56 PM


    when i view and preview my form in your website( i see everything as it should be. But when i publish the form on my domain(I copy and paste the source code) i have a few bugs. I can't see the images in my image selector, and also i have 2 preview buttons. It used to work fine but i couldn't make the image selector responsive, so i decided to clone the form and in the second form i changed the layout of the image selector. Then i published the second form in the mobile version of my website( and that is when the problem started. I have built my website in WordPress.

    Can you please help me? Is it something temporary?

    Thank you. :)

    Have a nice day.

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    Answered on May 17, 2016 at 03:47 PM

    I have checked your JotForm using the direct link and it seems to be working properly. Since the form is embedded using the source code, it looks like having some conflicts with other scripts on the website. Please try embedding the form using default Javascript embed code and see if that works.

    Please get back to us if the issue still persists. We will be happy to assist you further. 

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    Answered on May 18, 2016 at 04:44 AM
    Great :) That solved my problem completely :) Thank you very much for the
    quick and helpful response :)
    Have a great day!
  • Profile Image
    Answered on May 18, 2016 at 10:02 AM

    Glad to hear that the solution provided to you resolved your issue. On behalf of Kiran, you are welcome. Let us know anytime if you need our help. Thank you.