What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is disabled because I've reached the upload limit. How can I download the documents that were uploaded prior to the account being disabled

    Asked by Kim1Hill on May 17, 2016 at 03:29 PM

    I received an email stating the account was disabled because I reached the upload limit but now it will not allow me to access previous uploads.  I need to download these as soon as possible.  Also, am I able to free up space by deleting previous entries?

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    JotForm Support

    Answered by BDAVID on May 17, 2016 at 05:13 PM

    There is a number of times you can download files stored in the account:

    Small files - less than 10 MB = 100 times.

    Large files - More than 10 MB = 10 times.

    Please let us know which file you are trying to download, so we can reset it's bandwidth limit. Just to let you know, this can be done only once per account's life time. So, I would suggest you using  alternatives to save the files in the cloud such as Google Drive, or Dropbox:



    Let us know if you need more help, we will be glad to assist you.