What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just entered a new credit card

    Asked by council on May 17, 2016 at 03:54 PM

    I just entered a new credit card for our subscription and it said it went through, but it is still showing as expired on my account page.

    credit card new credit card entered
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    JotForm Support Manager

    Answered by Jeanette on May 17, 2016 at 07:12 PM

    I just checked your subscription, the system will try a new attempt to charge the subscription renewal in 2 days, if in 3 days, you see the same in your account, let us know.