What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not getting notifications of sign ups?

    Asked by AAFGF on May 17, 2016 at 04:20 PM

    I have a form designed, and look to find I have 11 sign ups. However, I'm not getting the email notification I usually do when there's a sign up. Please advise. 


    Where do I go to make sure it's the correct email address these are supposed to be sending to?

    Page URL:

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    JotForm Support

    Answered by Chriistian on May 17, 2016 at 09:51 PM

    It appears that your email address christine@**********.com was added to the bounce list, which is why you are not receiving any email notifications. I have now removed the address from the bounce list so you should receive the next notifications successfully.

    You can also check on your end if an address is in the bounce list. Simply follow this guide: How To Remove Your Email Address From The Bounce List

    If you need further assistance, please let us know.