What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission count reset did not work.

    Asked by SaraBrownell on May 17, 2016 at 04:31 PM

    This is what it says now.

    Screenshot
    work
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    JotForm Support

    Answered by Chriistian on May 17, 2016 at 10:56 PM

    Apologies for the inconvenience. I have recalculated the submission count on your form again. Please wait for the recalculation to take effect. Furthermore, I can see in another thread that my colleague has forwarded this issue to our higher support team for further investigation. If the issue persists, we will have to wait for the updates from higher support team on that thread. Here's the link to the thread: https://www.jotform.com/answers/839672