Submission count reset did not work.

This is what it says now.

Apologies for the inconvenience. I have recalculated the submission count on your form again. Please wait for the recalculation to take effect. Furthermore, I can see in another thread that my colleague has forwarded this issue to our higher support team for further investigation. If the issue persists, we will have to wait for the updates from higher support team on that thread. Here's the link to the thread: https://www.jotform.com/answers/839672