What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I've created a questionaire and put it on my website. Instead of emailing it to me, it emails to the client

    Asked by CathyWilson on May 17, 2016 at 05:02 PM

    I have a client questionaire that I created and embedded it onto my website. Instead of sending the results to us, it sends it back to the clients email. I need to know how to fix this so that the information comes to our email address. 

    Page URL:
    www.cswilson.net

    Emails questionaire client
  • Profile Image
    JotForm Support

    Answered by jonathan on May 17, 2016 at 11:26 PM

    I assume this is the form https://www.jotform.us/form/61105686535154

    There are 2 types of Email setup on the form, the Notification and Autoresponder E-mail

     

    For the Notification E-mail, the assigned email address on the Recipient E-mail box will be the recipient of the email when form is submitted.

    for the Autoresponder E-mail, the Email field which was assigned as the Recipient E-mail, will be the recipient of the email when form is submitted. Take note that the E-mail field is where the form submitter will provide an email address. So if they put their email address on the field, they will receive the submission email.

    You can also review our user guide about it here : Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope this help. Let us know if you need further assistance.