What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Accept credit cards through Paypal?

    Asked by Kingofmyroom on October 31, 2010 at 02:37 PM

    Hi there. I love JotForm so far! I have a small issue where when I create a normal Paypal payment thing, when I click submit I am directed to Paypal as usual, but I am only given the option to pay with a Paypal account, or make a new Paypal account. There is no option to pay with a credit card without having a Paypal account. How can I make this payment option available?

     

    Thanks!

    Jamey

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    Answered by jeffemerson on October 31, 2010 at 02:52 PM

    PayPal typically gives the web visitor the option to pay by AMEX, Discover, Visa or MasterCard. In the second column, they ask you to log in with your PayPal email address, if you have a PayPal account, or you can sign up for your FREE PayPal account.

    Does this help?

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    Answered by Kingofmyroom on October 31, 2010 at 03:14 PM

    Thanks for the quick reply. Currently my Paypal payment page has only 2 options: "Pay with a Paypal account" and "Create a Paypal account to pay with a credit or debit card" I really don't want my users to have to make a paypal account. Is there any way around this?

     

    Thanks,

    Jamey

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    Answered by jeffemerson on October 31, 2010 at 03:34 PM

    What is the link to your website so I can see the PayPal link?

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    Answered by Kingofmyroom on October 31, 2010 at 04:00 PM

    Here's the site:

    http://www.atlantasuzukipiano.org/TeacherRegistration.htm

    Select "Pay with credit/debit card" to get the payment thing to appear.

     

    -Jamey

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    JotForm Founder

    Answered by aytekin on November 01, 2010 at 04:47 AM

    That happens because PayPal has a cookie on your browser and knows that you have a PayPal account. They want to get people to use their PayPal account instead of credit card that's why if they think you have a paypal account they do not show the credit card option. But if you try it on a computer that never used PayPal, they will show the credit card option.

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    Answered by brywoodpta on September 15, 2011 at 04:42 PM

    I am confused because I am still seeing this problem, I still only see the Login or create account, and I too would like to not require a paypal account to process payment with credit card.

     

    I tried on computer that has never logged into Paypal.

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    JotForm Support

    Answered by NeilVicente on September 15, 2011 at 04:54 PM

    Hi Liz,

    The credit card option is available only on a Paypal Pro payment tool which requires a Website Payments Pro account.

    Your Paypal account appears to be a basic personal (or merchant) account, that is why the only available option for your customers  to pay is by logging in to their Paypal accounts.

    To learn more about Paypal Website Payments Pro, please click here.


    Neil

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    Answered by brywoodpta on September 15, 2011 at 06:06 PM

    If you look at comparison here:

    https://merchant.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=merchant/compare_wp_products

    You can see both standard and Pro lit no needing paypal account, when I sue paypal direct buttons on my site, my purchasers do not need to sign up with paypal.

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    JotForm Support

    Answered by mliz on September 15, 2011 at 09:26 PM

    Hi brywoodpta,

    You will have to enable Paypal Optional on your account to allow
    users who does not have Paypal account to pay with credit card.

    Here's how to turn this setting on within your PayPal account:

    1. Log in to your PayPal Account and select the Profile tab. 
    2. Click on My Selling Tools on the left side of the page.

    [If you are using the classic view you should see it under Selling Preferences> Website Payment Preferences]
    3. Click on Update next to 'Website preferences.'
    4. Scroll down the page to the section titled
    PayPal Account Optional
    and select On and click Save at the bottom of the page.



    Please note that this feature is available for Product and Donations  but not for Subscription.

    Hope this helps.

    Best Regards,
    Mliz