You have reached your JotForm upload limit

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    Asked on May 17, 2016 at 11:24 PM


    Hello Jotform Team:


    I was surprised today that I received the message below.  Isn't there a way to just clear up the space?  I don't need all of these submissions in my jotform account.  Can I clear them?  If so how do I do that?   Thank you very much for your support.




    Mark Milson





    You have reached your JotForm upload limit


    It seems like you have reached your upload limit. Free accounts are limited to 100.00 MB of upload space. Your forms will be disabled on Wednesday at 12pm EST. Since we understand that it can be an inconvenience to have your forms stop working because you reached your upload limit, we'd like to remind you that you can upgrade and your forms will be running smoothly again.

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    Answered on May 18, 2016 at 03:58 AM

    I have checked your account and I saw that you have deleted all of your submission and that Upload storage space of your account is now 0,00 B. You account will not be downgraded.

    However I noticed that in two of your forms you have fields that are used to collect credit card information and that is against JotForm Terms of use

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information. 

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have removed those fields from your forms. If you add any type of fields that are against our terms of use your account will be suspended. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form: 

    Feel free to contact us if you have any other questions.