What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question regarding form views.

    Asked by paulswaak on May 18, 2016 at 02:16 AM

    I have replied to your mail where you state that i have reached >1000 form views, so now the script isnt loading anymore in our website. 

     

    However ast stated this counting cant be correct. According our statistics the page that contains the jotforms is only viewed 135 times. As stated in my mail of May 12th.

     

    Please release the forms again...urgently or else i wil have to go to other source

    form views views style source font statistics
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 18, 2016 at 04:20 AM

    I checked your account and it appears that as of May 18th, your form has been viewed over 1,251 times. Your account has exceeded the 1,000 form views for a free account. This is why your forms have been temporarily disabled.

    I would like to inform you that is possible to remove the form view limit altogether. You can do so by adding a Jotform footer to all of your forms. Simply follow the steps below:

    1. Go to your Account -> Settings ( https://www.jotform.com/myaccount/settings )

    2. There you will see JotForm Footer option at the very bottom - that when checked will increase your form views.

    For more information about form views, please check out this article: Form View Limits: What is it all about

    Once you have added the footer, you should now be able to view your forms again.
    If you need further assistance, please let us know.