Troubleshoot Incompatible values error.

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    Asked on May 18, 2016 at 03:00 AM



    This week we are experiencing errors randomly when users are submitting forms that has not been a problem in the past.  Attached is a screenshot of the error.  We have input the same information several times over and sometimes it works which makes me think that it is not a problem with the information we are entering or files we are attaching.  

    I would really apprecate any help with this that you are able to provide and look forward to hearing from you soon.  

    Many thanks,


    Andrew Burwood

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    Answered on May 18, 2016 at 07:52 AM

    Based from the screenshot you have, it seems like the form is embedded on a website? It is possible that there's a code conflict happening between your website and the form.

    Have you tried re-embedding the form using the iFrame embed code instead? Make sure that you remove the old embed code before adding the new one.

    Let us know if that resolves the problem.

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    Answered on May 18, 2016 at 08:44 AM
    Dear Jotformforum_841505, We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 8265. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). To view the status of the ticket or add comments, please visit Thank you for your patience. Sincerely, Gravesend Grammar School Support Team