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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does jotform always delete my payment options?

    Asked by rtbball on May 18, 2016 at 10:38 AM

    Whenever I add a payment option, jotform does display the option I just added, however, when I go back to add an additional payment option I have to start all the way over.  Does jotform not save my original option?  It's so time consuming and frustrating because I have to start all the way over.  Is there anything you all can do about this?



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    JotForm Support

    Answered by Charlie on May 18, 2016 at 12:44 PM

    I'm not quite sure if I am understanding your concern correctly.

    By default, you can only add ONE payment field in your form. Here's a guide on how to setup a payment field: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Perhaps what you meant is how you could add the same payment field (with the same options and settings) in another form? Is that what you would like to do? It is not possible to save the settings of your payment integration and apply it to all of your forms. However, you could use the Field Manager app to copy the payment field to another form: http://apps.jotform.com/app/field_manager 

    You could also just clone the entire form that has the payment integration and edit it: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    Let us know if I misunderstood your concern.