What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    some of my clients are receiving a merchant services error when they try to pay

    Asked by tennismemphis on May 18, 2016 at 03:27 PM

    I have gone into my PayPal Pro account and made sure everything is set up correctly there. Some submissions are able to go through and so I'm not sure what to tell my clients. 

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    JotForm Support

    Answered by david on May 18, 2016 at 04:55 PM

    If the error is pointing out an invalid configuration, it means your billing agreement has been disabled or is inactive. You should enable your PayPal Payment Pro in your account. The process is quite simple”

    Open your developer.paypal.com account, open applications to access your account. Click the account you are trying to upgrade to Payment Pro. Click Profile to find the option Upgrade to Pro in the dialogue box.