JotForm failed: API-Limit exceeded

  • kayemac
    Asked on May 18, 2016 at 10:07 PM

    Hi! I really like JotForm and I've been using it a lot to create forms for our website (we're redesigning it at the moment). So I've been testing the forms to make sure the responses would go into our CRM (Insightly). I'm also using Zapier to make this "flow" work. However, I just got this email from Zapier that 2 of my zaps have an error. When I checked, I got this error message "DataPostError: Problem creating item. (authorization failed: eu-api.jotform.com returned (403) Nginx/1.9.3 and said "API-Limit exceeded")".

    Can you please help me with this? I read from one of your forum topics that I can request for 1000 calls. I'm currently on a free plan and I'm way below the 100 submission limit.

    Thanks!

    Jotform Thread 842202 Screenshot
    Page URL: http://20four7va.com/site-back-up/preconsultation/
  • Welvin Support Team Lead
    Replied on May 18, 2016 at 11:35 PM

    I tried resetting your API limit for today, but it says your API is not yet used. Can you try again? I have also cleared your forms cache so just to make sure. Let us know if you are still getting the same error. 

  • kayemac
    Replied on May 19, 2016 at 7:05 AM

    It's working now! Thanks! You guys are great!!!

  • Jan
    Replied on May 19, 2016 at 10:30 AM

    Glad to hear that it is now working. On behalf of Welvin you are welcome. Let us know if you need any help. Thank you.

  • easycarros
    Replied on August 17, 2016 at 4:57 PM

    hi! i'm having the same problem. what i'm supposed to do??
  • Welvin Support Team Lead
    Replied on August 17, 2016 at 6:18 PM

    @easycarros: I will address your problem into this new thread: https://www.jotform.com/answers/909039.