What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account incorrectly suspended and is stopping me from doing usual business activities

    Asked by digitalland on May 18, 2016 at 10:37 PM

    Hi there


    Can someone please help check why my account has been suspended?

    I am a web development agency and use jotform for the brief process with a client.

    Currently i can't process any sales or do anything as Jotform has disabled my account

    Please check as it is urgent.


    Thank you!

    Page URL:

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    JotForm Support

    Answered by Charlie on May 19, 2016 at 01:17 AM

    Your account has now been re-activated.

    Please do check our terms page to know what is not allowed when creating forms in JotForm. Basically, we DO NOT allow users to create forms asking for sensitive information like log in credentials, passwords, credit card details, bank information and the likes. Violation of our terms will lead to your account being suspended and possible for a permanent ban. Please check our terms page here: http://www.jotform.com/terms/ 

    I also see that you have a couple of threads with the same concern for the past 24 hours:





    Please avoid creating multiple thread so that we can better assist you. Thank you.