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    Form not sending email notification

    Asked by mark@olpir.com on May 18, 2016 at 11:02 PM
    email notification email
  • Profile Image
    JotForm Support

    Answered by Boris on May 19, 2016 at 01:46 AM

    I have checked your form email history, and I see that notification emails were being sent to your address without any issues. For example, these are the emails sent when your form received submissions:

    And these are their corresponding / matching submissions on form 60127093070143:

    The only failed email that shows as such is the first Test Email sent today, from using the Test Email button inside the Form Builder. The second Test Email 3 minutes afterwards was sent successfully.

    Are you saying you haven't received some of these emails? It could be that your mail server is filtering out emails, so I would recommend both checking your spam / bulk folders, as well as whitelisting our email senders:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You may also check our guide on the recommended way to set up email notifications that helps ensure better email delivery:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you experience further issues, please let us know.