Form not sending email notification

  • mark@olpir.com
    Asked on May 18, 2016 at 11:02 PM
  • Boris
    Replied on May 19, 2016 at 1:46 AM

    I have checked your form email history, and I see that notification emails were being sent to your address without any issues. For example, these are the emails sent when your form received submissions:

    Form not sending email notification Image 1 Screenshot 30

    And these are their corresponding / matching submissions on form 60127093070143:

    Form not sending email notification Image 2 Screenshot 41

    The only failed email that shows as such is the first Test Email sent today, from using the Test Email button inside the Form Builder. The second Test Email 3 minutes afterwards was sent successfully.

    Are you saying you haven't received some of these emails? It could be that your mail server is filtering out emails, so I would recommend both checking your spam / bulk folders, as well as whitelisting our email senders:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You may also check our guide on the recommended way to set up email notifications that helps ensure better email delivery:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you experience further issues, please let us know.