What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is it allowed to get client's FTP details?

    Asked by Jamie G  on May 19, 2016 at 01:32 AM

    I am a web developer cum freelancer and as a side job I install wordpress for a lot of my clients. I have been using native html forms until now but as you can understand the process is rather cumbersome. I would like to move to jotform. As part of my job I need to ask clients about their website's ftp info so I can install wordpress on their website. can I collect such info from my client using jotform? Thanks

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    JotForm Support

    Answered by Kiran on May 19, 2016 at 03:17 AM

    Unfortunately, the answer is No. The FTP information is still considered as sensitive information and having other's login credentials, it is not allowed to collect this using JotForm. These forms are also considered as phishing forms and associated accounts are automatically suspended by our anti-phishing filter. 

    Please refer to our Terms of usage for more information on Phishing forms and other terms. 
    Hope this information helps!