What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification recipient email address is not receiving the email

    Asked by mike65057 on May 19, 2016 at 07:56 AM

    This did not work for me. I put my email address into the recipient box, but no good. Also the email address is not on the bounce list.

    This is a re-post of a comment on How to Find and Change the Email Address Used for Notification Email?

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    JotForm Support

    Answered by jonathan on May 19, 2016 at 10:38 AM

    I checked the account/username  mike65057 which was associated to the email address you used on this post. I did not find an existing form on this username.

    Perhaps your account was setup as a sub-user to a main account which owns the form. Can you share to us the URL of the form you were having the issue. We can determine the possible issue if we can checked on the form itself.

    We will wait for your response.


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    Answered by mike65057 on May 19, 2016 at 10:38 AM

    I got it to work :) Thanks!

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    Answered by cypherius on December 27, 2016 at 05:32 AM


    I don't receiv my email notification: my email is info@cypherius.com and my email address isn't on any blacklist.



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    JotForm Support

    Answered by emily on December 27, 2016 at 05:38 AM


    I am moving your question to another thread. You will be answered in the URL below.


    Thank you.