Notification recipient email address is not receiving the email

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    mike65057
    Asked on May 19, 2016 at 07:56 AM

    This did not work for me. I put my email address into the recipient box, but no good. Also the email address is not on the bounce list.



    This is a re-post of a comment on How to Find and Change the Email Address Used for Notification Email?

  • Profile Image
    jonathan
    Answered on May 19, 2016 at 10:38 AM

    I checked the account/username  mike65057 which was associated to the email address you used on this post. I did not find an existing form on this username.

    Perhaps your account was setup as a sub-user to a main account which owns the form. Can you share to us the URL of the form you were having the issue. We can determine the possible issue if we can checked on the form itself.

    We will wait for your response.

    Thanks.

  • Profile Image
    mike65057
    Answered on May 19, 2016 at 10:38 AM

    I got it to work :) Thanks!

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    cypherius
    Answered on December 27, 2016 at 05:32 AM

    Hi,

    I don't receiv my email notification: my email is info@cypherius.com and my email address isn't on any blacklist.

     

     

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    emily
    Answered on December 27, 2016 at 05:38 AM

    Hi,

    I am moving your question to another thread. You will be answered in the URL below.

    https://www.jotform.com/answers/1019683 

    Thank you.