What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Secure Are the Forms?

    Asked by gatewaytomagic on March 13, 2012 at 08:26 PM

    How Secure are your forms?  For instance I am a travel agent and obtain my clients credit cards to use for their bookings.  Do you have a secure form setup in which I can attain their credit card information and receive it in my Email Account safely and securly without their information being jeprodized?  I don't want to charge their card or I would use paypal etc... but just to attain their information once they are ready to book a vacation?


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    Answered by fxr on March 13, 2012 at 08:37 PM

    You shouldnt send any sensitive data over email. 

    Our forms can be encrypted between the user filling out the form and our servers (read how to do that here) but you should never send credit card data over email. 

    To ensure completely security: if someone completes your form, you should only receive a basic notfication email (i.e with no credit card details on it), then you would log into your JotForm account @ https://secure.jotform.com to retreive the full data from the form submittal. Download the submission, and then delete it from our server. 

    That is best practice to ensure complete security of your form users data. 


    Please let us know if you need any clarification on that, or need any help setting up that type of secure data environment. 

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    Answered by gatewaytomagic on March 13, 2012 at 09:42 PM
    Yes I would love for someone to walk me through this process. Is the a number I can call tomorrow to have help over the phone?

    Meeting All Your Travel Needs,

    Amber Rich
    (260) 224-5372
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    JotForm Support

    Answered by liyam on March 13, 2012 at 09:53 PM

    Hello Amber,

    Unfortunately, we do not have any phone contact center support that can answer to your request.  You can either have us on chat or you can simply describe your concerns on this thread.  We will do our best to answer your questions with detail.

    We can also set this thread to private if a bit of privacy is one of your concerns.  By doing so, only you and the rest of the JotForm team will be able to view this thread.

    Please let us know if you have any other concerns.


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    Answered by fxr on March 14, 2012 at 03:59 AM


    I will just give you a brief overview:


    1. Create your form as normal.

    2. A Notification email will be automatically be created which by default will include all the submission data from the form. We need to delete this data from the email and replace it with some text alerting us to the fact a form has been submitted. 

    -- Click on Email Alerts and select Notfication. A email composition pane will open. In the email composition window just delete its existing contents. 


    3. Now, we need to recreate the Notification email without any sensitive data. Just type in your text like you are composing an ordinary email, you can use the variable names on the right of the form to access data from that particular form submission. 

    4. The process of enabling encryption on your form embed code is explained in this User Guide article

    5. When you recieve a new form submission notifcation email, log into your JotForm account @ https://secure.jotform.com to view submission. 

    6. To see the submission go to http://secure.jotform.com/myforms/ Click on the form, and click the submissions icon at the top. 



    7. You can now download either Print the submission, or download it in PDF format or as part of an Excel Spreadsheet. Once it is downloaded onto your computer, you should then delete the submission from our server. 


    Hopefully that helps explains the process needed to ensure optimum security of your forms users data.


    Please let us know if you have any questions.