What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms suddenly disabled after working fine before?

    Asked by riverroomeventplanner on May 19, 2016 at 11:10 AM

    I had one form that was working fine and now that I have two forms they are both disabled. How do I get them to show up

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    Answered by KadeJM on May 19, 2016 at 12:27 PM

    Your forms were disabled by our system because you have violated our terms of usage.

    This was due to adding and using fields to collect credit card and payment information to your form "The RiverRoom" which is not allowed.

    And we consider this as phishing since it is using sensitive information that could unsecurely be used elsewhere for the wrong reasons.

    If you are willing to remove the offending fields we will gladly reactivate your jotform account.

    You can then also replace it with one of our approved payment integrations that is allowed to be used for collecting payments.