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  • Profile Image

    Email Notifications: Emails are not being received, but submissions are showing in submissions panel.

    Asked by JulieLabrosse on May 19, 2016 at 12:41 PM

    Hi two things 

     

    1 - I checked my notifications - I don't get the copy in my inmail info@boodesign.ca 

    Why is that ? Do I have a problem of some kind 

     

    I do see them in my Jotform panel. 

     

    2 - All my transaction seem in jotform as incomplete (with PayPal) but I do receive a confirmation order of PayPal from my client what's wrong ? 

     

    HELP! 

    Page URL:
    http://www.boodesign.ca/fr/tim-hortons/

    Screenshot
    JotForm problem checked transaction
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    JotForm Support

    Answered by Kevin_G on May 19, 2016 at 01:39 PM

    I have checked the email address you provided and I can see it is in our bounce list, I have removed it, but when I tested I noticed the email failed again and the email address was added to our bounce list again, at this point, I would suggest you to contact your email service provider since I have checked all your settings and they seem to be OK. 

    Reason(s) : smtp; 550-Please turn on SMTP Authentication in your mail client.

    Please check and verify that all is properly set on your end, once you have ensured settings are good, you can remove your email address from our bounce list and test again, the guide below will help you to remove an email address from our bounce list: 

    How-to-Remove-Your-Email-Address-from-Bounce-List

    I would suggest you to take a look on this guide as well, it will help you to avoid bouncing: 

    How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you're still getting errors with your emails, you should ask your email provider to white-list our IP addresses as well, but this will work only if you're using our default sender email addresses: 

    Whitelisting-JotMails-IP-Addresses

    Your second report about incomplete payments has been moved to a separate thread, this is in order to avoid confusion assisting to you about two different matters in the same thread, you will find the new thread on this link: https://www.jotform.com/answers/842737 

    We will assist you with your concern as soon as possible.