What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my jotform not sending to my email?

    Asked by Mike Citro  on May 19, 2016 at 02:09 PM

    I have a jotform for quote requests linked to my website and I used to get emails all the time but I have noticed that I am not getting any for quite some time. So I went to my website and tried it and the form comes up but I am not getting an email notification with the form.

    Page URL:
    www.mobilephonemechanix.com

    JotForm email Emails email notification all
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    JotForm Support

    Answered by david on May 19, 2016 at 02:34 PM

    I checked our logs for your email address and indeed, the emails were failing to be sent.  It looks like your address was rejecting emails for a period of time.  When enough were rejected, your address was placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and your notifications should send once again.  For more information on how to prevent this from happening again, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues