Why is my jotform not sending to my email?

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    Mike Citro 
    Asked on May 19, 2016 at 02:09 PM

    I have a jotform for quote requests linked to my website and I used to get emails all the time but I have noticed that I am not getting any for quite some time. So I went to my website and tried it and the form comes up but I am not getting an email notification with the form.

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    david
    Answered on May 19, 2016 at 02:34 PM

    I checked our logs for your email address and indeed, the emails were failing to be sent.  It looks like your address was rejecting emails for a period of time.  When enough were rejected, your address was placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and your notifications should send once again.  For more information on how to prevent this from happening again, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues