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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Why some of my fields in submissions disappeared?

    Asked by timmcbrayer on May 19, 2016 at 02:41 PM

    Also, on some forms that I get back some questions do show up at all while on some completed forms where the same questions have the same or no answers (no check boxes are checked) the questions still show up. I can't understand why some of my questions are disappearing.

    Can you help me correct these two problems?

     

    The forms are my New Home Buyer Survey and Home Seller Survey

    Thanks,

    fields questions disappeared why
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 19, 2016 at 02:56 PM

    I checked few of your submissions, I couldn't find any missing questions. You have few fields with checkboxes that are not required so maybe your customers didn't populate those fields?

    If you can please give us some example submissions so we can review them it would be helpful in our investigation.

    We'll wait for your response.

    Thank you!