What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    NEXT button does not work at the bottom of our form and people are unable to submit the booking

    Asked by Sieta on March 14, 2012 at 02:51 AM

    I have had the account with you for some and this is the first time people have reported problems. 3 clients today have been unable to use the booking form. As we use this on a regular basis for people to book rooms it is quite urgent that this is solved ASAP!

    I have tested the form myself and it works fine!

    Page URL:
    http://www.jotform.com/form/2785848156

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    Answered by ItalyTech on March 14, 2012 at 03:34 AM

    I've tested it too and it seems to work.

    I think that your customer maybe has Javascript / Browser error

    Alessandro

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    Answered by pinoytech on March 14, 2012 at 04:41 AM

    Hi,

    I also tested your form and it's working properly. I suggest, logout to your account, delete browsing cache and cookies then log back in.

    Thank you!

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    Answered by Sieta on March 14, 2012 at 08:33 PM

    Hey guys, thanks for your feedback and for testing so quickly! I am still concerned however that 3 separate customers in 1 day gave me the feedback when I have never had that reported in 2 years of using the forms on a daily basis... Is it possible it stopped working for a period?

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    Answered by jeanettebmz on March 14, 2012 at 08:44 PM

    That seemed to be a browser cache issue. I have not seen any report yet regarding to a stop working period in our servers

    Regards

    Jeanette