What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Import App - Import csv & xls failure

    Asked by terrywells on May 19, 2016 at 05:05 PM

    After several failed attempts I simplified and created a 'Test' form and just used the "3_Name" "Smith, John" data from import.jotform.io exactly as is, still failed in both csv and xls. I have checked for extra white space, cleared cache, restarted, logged out and in again but still get the 'Unrecognised Field "3_Name". Etc' message. I have used both LibreOffice and Notepad to create csv file but both failed.

  • Profile Image

    Answered by victor on May 19, 2016 at 06:21 PM

    To assist you better could you please provide a sample of the XLS or CSV fiel so we may review and test it with your form.

    This will be a great help.

  • Profile Image

    Answered by terrywells on May 20, 2016 at 03:10 AM

    Just tried again with a simple text box and it failed, how do I attach the file to send to you?


  • Profile Image

    Answered by Carina on May 20, 2016 at 04:41 AM

    You can send it via email to support@jotform.com and mention in the email subject the thread number so we can identify it better.

    I created a test form and could also replicate the same situation when trying to import submissions:

    I have forwarded this situation to our developers so they can analyse it better.
    We'll contact you via this thread once we have more details.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by terrywells on May 20, 2016 at 01:58 PM

    Many thanks, I will send the file.

  • Profile Image
    JotForm Support

    Answered by NicholasWestley on May 28, 2016 at 08:12 AM


    This has now been fixed.  the import app will work as it should on EU accounts.

    Sorry for the delay.