What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro: Verify Integration button does not work

    Asked by onerudyburger on May 19, 2016 at 05:32 PM

    Enabled Enhanced Recurring Payments on my Paypal account and still displays "UNABLE TO VERIFY" in my JOIN GMA Jot Form Payment Wizard.

    Page URL:
    https://www.jotform.com//?formID=61386119615155

    paypal pro verify integration
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    JotForm Support

    Answered by Mike on May 19, 2016 at 07:10 PM

    There is most likely an issue with our new 'Verify Integration' button. A bug report ticket has been sent to our developers.

    I have tested your integration via our old user interface, and it worked well.

    We will let you know if we have any updates from the developers.

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    JotForm Developer

    Answered by omur on May 20, 2016 at 03:15 AM

    Hello onerudyburger,

    First of all thank you for taking the time to write us. 

    The PayPal Pro wizard requires a PayPal Pro membership, could you verify that you have a PayPal Pro membership and not PayPal Standard?

    Based on that information I'll help you out further.


    Thank you very much

  • Profile Image

    Answered by onerudyburger on May 20, 2016 at 09:12 AM

    Mike, it may be the button, but it doesn't work on the live site

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    JotForm Support

    Answered by Welvin on May 20, 2016 at 10:32 AM

    You need to make sure that Paypal PRO is enabled in your Paypal account. You need to contact Paypal to verify this. 

    When you say it doesn't work on the live site, meaning, you're getting some sort of an error? Please take a screenshot and post it here. Please follow our guide here to upload: https://www.jotform.com/answers/277033.