What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I do not receive email notifications each time.

    Asked by selvaggia on May 19, 2016 at 05:58 PM

    on our Wholesale Account Request form, we are receiving the notification emails to "wholesale@pinkpewter.com" every time.  For example, we did not receive the submission below for some reason but the others came through earlier:

     

    ubmission Date
    2016-05-19 10:46:10
    IP
    65.17.34.112
    Page URL:
    http://www.pinkpewter.com/Articles.asp?ID=275

    email notifications email not receive receive
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 19, 2016 at 08:59 PM

    I checked our mail logs for wholesale@pinkpewter.com and it appears that the email notifications were sent successfully to that address.

    Can you please check your spambox to see if the email notifications were sent there? I see that you are currently using your own address as the sender email. If you are still not receiving the emails, please try changing the sender email to noreply@jotform.com instead.

    You can also check your account's email history to see the emails that were sent to your address. Simply follow this guide: How to view all your form Email History

    If the issue still persists, please let us know.