I do not receive email notifications each time.

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    Asked on May 19, 2016 at 05:58 PM

    on our Wholesale Account Request form, we are receiving the notification emails to "wholesale@pinkpewter.com" every time.  For example, we did not receive the submission below for some reason but the others came through earlier:


    ubmission Date
    2016-05-19 10:46:10
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    Answered on May 19, 2016 at 08:59 PM

    I checked our mail logs for wholesale@pinkpewter.com and it appears that the email notifications were sent successfully to that address.

    Can you please check your spambox to see if the email notifications were sent there? I see that you are currently using your own address as the sender email. If you are still not receiving the emails, please try changing the sender email to noreply@jotform.com instead.

    You can also check your account's email history to see the emails that were sent to your address. Simply follow this guide: How to view all your form Email History

    If the issue still persists, please let us know.