What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot log in.

    Asked by tony macchio  on May 19, 2016 at 07:38 PM

    I need to log in to change an application.  I use this for my company, and am planning on upgrading.  I haven't received a reset email for a couple hours now, and need to change it.

    If you  guys are unable to respond to any issues in a timely manner, please advise. I cannot afford to have downtime during business hours. 

    Thank you.

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    JotForm Support

    Answered by liyam on May 19, 2016 at 10:35 PM

    Hello Tony,

    I searched for any association to your email address, but what I can see is that there is a guest account. This means you have created your form without creating any personal user account. Guest accounts are limited to 10 submissions only.  

    So what I can recommend is to please create your own personal login account using the email address that you have set earlier when you created your form. This will automatically migrate the form you have created to your new account. You can follow this link and create your own personal account: https://www.jotform.com/signup

    If you have questions, please do let us know.