Not receiving email notifications.

  • Profile Image
    Silkndiamonds
    Asked on May 20, 2016 at 11:11 AM

    Hi. I am not getting forms that are being submitted.

    They should be going to:

    carol@bridalgowncare.com and chrisjaeger@gmail.com.

    Neither of those addresses are getting the notifications.

    http://totalbridalgowncare.com/contact/

    This is a HUGE problem and it looks like I can't rely on JotForm to deliver my form data.

     

     

  • Profile Image
    BDAVID
    Answered on May 20, 2016 at 12:10 PM

    Have you checked the spam folders? The notification for that form is properly setup, and the recipient emails are not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.

  • Profile Image
    paulbasel
    Answered on July 22, 2016 at 03:48 AM

    I also have this problem and I have submitted a support request. This is not a question of spam filtering. Something has changed in Jotform. I have used this service successfully for several years and this behavior only started recently. I have not made any modifications in over a year and all the email addresses are correct. 

    Some change in the way Jotform works is causing the problem.

    Paul

  • Profile Image
    Boris
    Answered on July 22, 2016 at 06:09 AM

    Paul, in order to avoid confusion, please take a look at one of the responses made on your own support threads:

    https://www.jotform.com/answers/888391

    https://www.jotform.com/answers/888393

    Thank you.