- SilkndiamondsAsked on May 20, 2016 at 11:11 AM
Hi. I am not getting forms that are being submitted.
They should be going to:
Neither of those addresses are getting the notifications.
This is a HUGE problem and it looks like I can't rely on JotForm to deliver my form data.Page URL:
- JotForm SupportBDAVIDAnswered on May 20, 2016 at 12:10 PM
Have you checked the spam folders? The notification for that form is properly setup, and the recipient emails are not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
You may white-list our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender:
Let us know if you need more help.
- paulbaselAnswered on July 22, 2016 at 03:48 AM
I also have this problem and I have submitted a support request. This is not a question of spam filtering. Something has changed in Jotform. I have used this service successfully for several years and this behavior only started recently. I have not made any modifications in over a year and all the email addresses are correct.
Some change in the way Jotform works is causing the problem.