What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications.

    Asked by Silkndiamonds on May 20, 2016 at 11:11 AM

    Hi. I am not getting forms that are being submitted.

    They should be going to:

    carol@bridalgowncare.com and chrisjaeger@gmail.com.

    Neither of those addresses are getting the notifications.

    http://totalbridalgowncare.com/contact/

    This is a HUGE problem and it looks like I can't rely on JotForm to deliver my form data.

     

     

    Page URL:
    http://totalbridalgowncare.com/contact/

    Email Notifications Not receiving email. Recipient Email
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 20, 2016 at 12:10 PM

    Have you checked the spam folders? The notification for that form is properly setup, and the recipient emails are not in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help.

  • Profile Image

    Answered by paulbasel on July 22, 2016 at 03:48 AM

    I also have this problem and I have submitted a support request. This is not a question of spam filtering. Something has changed in Jotform. I have used this service successfully for several years and this behavior only started recently. I have not made any modifications in over a year and all the email addresses are correct. 

    Some change in the way Jotform works is causing the problem.

    Paul

  • Profile Image
    JotForm Support

    Answered by Boris on July 22, 2016 at 06:09 AM

    Paul, in order to avoid confusion, please take a look at one of the responses made on your own support threads:

    https://www.jotform.com/answers/888391

    https://www.jotform.com/answers/888393

    Thank you.