What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Over Quota error due to too many form views received

    Asked by comunidad on May 20, 2016 at 01:15 PM

    Hi, i'm getting this message for the first time in year using jotform.

    https://form.jotformz.com/42964424407659

    ¿How can i fix the issue, since the form is the main contact option for a company?

     

    Thanks

    Franco

    Page URL:
    http://www.americantracer.com/landing_tracerhome/

    form over quota JotForm message company
  • Profile Image
    JotForm Support

    Answered by Boris on May 20, 2016 at 01:30 PM

    The error message you are seeing, Franco, is because your JotForm account went over the limits for its subscription plan.

    You forms have used 1208 form views this month, out of 1000 form views available under free accounts. You can read more about form views here:

    https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    You can also read about why form views were implemented, here:

    https://www.jotform.com/blog/191-Announcing-Pricing-Modification-Form-View-Limits

    If you need more form views than allowed on your subscription plan, you can either upgrade to a higher plan that supports more views, or you can enable the JotForm Footer from your account settings to have unlimited form views. Details regarding JotForm Footer can be found in the first guide linked above.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by comunidad on May 20, 2016 at 02:27 PM

    Okey, i ve done that. How long until the form is visible again?

  • Profile Image
    JotForm Support

    Answered by Kiran on May 20, 2016 at 02:49 PM

    I have activated your account manually. You should be now able to access your JotForms without any issue.

    Please check and let us know if you need any further assistance. We will be happy to assist.