What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I clear the storage space for the photo submissions received?

    Asked by ipbr21054 on May 20, 2016 at 02:18 PM


    Ive just added a file upload button on my form.

    The customer will complete the form upload a photo & then send the form to me.

    Once i receive the email i can then see the photo at my end.

    My question is do i need to the log into jotform account and delete that email so the image doesnt take up any storage space ?


    There is no reason for me to keep the image in my jotform account.

    Once i have it on my pc then all is ok.

    Please advise

  • Profile Image
    JotForm Support

    Answered by Kiran on May 20, 2016 at 02:44 PM

    The submission you've received in your notification email will be having a link to access the photo. In order to clear the storage space of your account, it is required to delete the associated submission. So, you are required to login into your account in order to delete the submission.

    Please be noted that it is not possible to recover a deleted submission in any way. So, please make sure that you have a backup of your submission along with the file uploaded before you delete the submission. You may consider integrating Google Drive/DropBox so that the submissions received will be automatically stored in the cloud so that you may retrieve them later.

    Hope this information helps! 

  • Profile Image

    Answered by ipbr21054 on May 20, 2016 at 02:50 PM


    Once i have the form & photos in my email on my pc then i do not wish to waste storage in my account.

    Please advise steps on how i would then delete the email in my account.



  • Profile Image
    JotForm Support

    Answered by Kiran on May 20, 2016 at 03:10 PM

    Please be noted that the email notification that you are receiving will be having a direct link to access the photo from the JotForm storage only. 

    You'll need to download the file manually to your PC. In order to clear the storage space or delete the photo, it is required to delete related submission from the form submissions.

    Once the submission is deleted, you'll not be able to access the photo using the link in the email. So, we recommend you to integrate Google Drive/DropBox to your account so that the submissions along with the photos attached will be stored in the cloud.

    You may then delete the submissions from the submissions view to clear the storage space.

    Hope it makes clear. Cheers!