What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form info not integrating with Salesforce?

    Asked by AffordableHousingDirect on May 20, 2016 at 02:56 PM

    I have built and rebel form 3 times now and I'm not sure what I'm missing but the form data is not making into salesforce "leads". The security token has been reset multiple times and fields matched. Please help as our forms are down. Not sure what I'm missing here. Thank you!!!

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    JotForm Support

    Answered by Kiran on May 20, 2016 at 03:57 PM

    I'm looking into this issue. Please allow me some time to run few tests and get back to you with relevant information.

    Thank you for your patience. 

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    JotForm Support

    Answered by Kiran on May 20, 2016 at 05:41 PM

    I have verified the integration with one of my JotForms and see that the integration is working fine at my end. I have received the lead to my Salesforce account when the form is submitted. 

    I have cleared the form caches on your account to see if that helps. Could you try once again and let us know if the issue still persists? We will be happy to assist.