What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form comes up disabled

    Asked by Koolsites on May 20, 2016 at 03:58 PM

    why is my form coming up disabled.  It was working and today not.  This is the second time and i do not know what to tell customers....

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    JotForm Support

    Answered by david on May 20, 2016 at 04:38 PM

    I checked your forms and they look to be within our terms of use.  There were a couple forms that referenced being a payment gateway and this set off our phishing detector.  Since those forms were within our terms, I whitelisted them and reactivated your account.  Your forms should be active once again.