- mariangela velasquezAsked on May 20, 2016 at 04:14 PM
I'm a designer for Venezuela living in panama, i created a site for a client in the US.
For said site I created a few forms named "contact form fochedi" and "contact form fochedi (mobile) i haven't logged in so if you need the my ip address is 188.8.131.52 i dont know much about, but anyways. They were made for the sites " fochedi.com "
I have 2 emails set up for notifications on this forms: " email@example.com " (my company email) and "firstname.lastname@example.org", the problem is that the second one " email@example.com" (wich is my clients) never gets a notification i don't know what kind of problem can this be!!
Please i need help figuring this out...Page URL:
- HubersonAnswered on May 20, 2016 at 05:38 PM
The form was actually created under a guest account which has gone overlimit, so I'm not sure the emails will be forwarded.
What you can do is register a free account, and we will move the form to that account to have everything working.
Once you create the account simply make a request and we will move the form to it.
- mariangelavelasqzAnswered on May 20, 2016 at 07:25 PM
Thanks, for answering i already logged in on my acount mariangelavelasqz the forms are there, but the problem persist the email "firstname.lastname@example.org" does not get the notification.
- JotForm SupportBDAVIDAnswered on May 20, 2016 at 10:00 PM
Your email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
I have whitelisted it, this should solve the problem. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender: