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Why cant i get a notification on an email?Asked by mariangela velasquez on May 20, 2016 at 04:14 PM
I'm a designer for Venezuela living in panama, i created a site for a client in the US.
For said site I created a few forms named "contact form fochedi" and "contact form fochedi (mobile) i haven't logged in so if you need the my ip address is 188.8.131.52 i dont know much about, but anyways. They were made for the sites " fochedi.com "
I have 2 emails set up for notifications on this forms: " firstname.lastname@example.org " (my company email) and "email@example.com", the problem is that the second one " firstname.lastname@example.org" (wich is my clients) never gets a notification i don't know what kind of problem can this be!!
Please i need help figuring this out...
The form was actually created under a guest account which has gone overlimit, so I'm not sure the emails will be forwarded.
What you can do is register a free account, and we will move the form to that account to have everything working.
Once you create the account simply make a request and we will move the form to it.
Thanks, for answering i already logged in on my acount mariangelavelasqz the forms are there, but the problem persist the email "email@example.com" does not get the notification.
Your email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
I have whitelisted it, this should solve the problem. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender: