What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I see that within the last 6 weeks or so, you've changed the "Emails" i

    Asked by bburnett815 on May 20, 2016 at 05:31 PM

    I see that within the last 6 weeks or so, you've changed the "Emails" interface. Today when I went to edit and test the Autoresponder1 email (for https://form.jotform.com/61406311973149), I set the Reply-To email to a specific desired gmail address. But when I tested the email and clicked on Reply, the Reply-To email address was noreply@jotform.com . Is this a bug in the new interface or something I'm doing wrong? Thanks.

    This is a re-post of a comment on Explanation of Email Notification and Autoresponder Settings

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    JotForm Support

    Answered by david on May 20, 2016 at 06:37 PM

    We have indeed changed our email UI.  I tested the Reply-to email feature and it is working properly.  If you are using the test email function, that will send a default email and the reply-to address will always be "noreply@jotform.com".  To test the autoresponder, you would need to send a submission through the form with your own email entered in the form to receive the autoresponder email.  That should have the proper reply-to email.


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    Answered by bburnett815 on May 20, 2016 at 07:28 PM

    Thanks for your reply. If the "Explanation" Help page had included the information you provided in your reply, I wouldn't have been confused by the "noreply@jotform.com" reply-to address. I hope you'll take a few minutes (or send a request to your webmaster) to add this information to the "Explanation" Help page.

    Thank you.

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    JotForm Support

    Answered by BDAVID on May 20, 2016 at 10:12 PM

    On behalf of my colleague, you are welcome! Open a new thread if you need anything else, we will be glad to assist you.