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    My forms have stopped sending me emails.

    Asked by Matsi on May 20, 2016 at 09:57 PM

    I set up my forms so that when someone orders a product, it sent me the details of their order. This worked for years and recently stopped.

    I check to see if it's still configured correctly and when I try to send the test email I never recieve it. The email is correct, it's not showing up in bulk email or junk or anything like that and every other function of my email is working. I am not sure what else to do.

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    Answered by Matsi on May 20, 2016 at 10:12 PM

    After finding another person with a similar issue I discovered the bounce list feature that apparently had added my email to it for somereason and followed the steps to check and remove it from the list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


    Test email works now, I assume the next order will too!

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    JotForm Support

    Answered by BDAVID on May 20, 2016 at 11:14 PM

    Good to know you figured it out. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com