What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms have stopped sending me emails.

    Asked by Matsi on May 20, 2016 at 09:57 PM

    I set up my forms so that when someone orders a product, it sent me the details of their order. This worked for years and recently stopped.

    I check to see if it's still configured correctly and when I try to send the test email I never recieve it. The email is correct, it's not showing up in bulk email or junk or anything like that and every other function of my email is working. I am not sure what else to do.

    Page URL:
    http://khaosllc.com/furryid/

    Emails My Forms name product check
  • Profile Image

    Answered by Matsi on May 20, 2016 at 10:12 PM

    After finding another person with a similar issue I discovered the bounce list feature that apparently had added my email to it for somereason and followed the steps to check and remove it from the list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Test email works now, I assume the next order will too!

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 20, 2016 at 11:14 PM

    Good to know you figured it out. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com