why am i not getting emails?

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    1st_impression
    Asked on May 20, 2016 at 10:44 PM
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    BDAVID
    Answered on May 20, 2016 at 11:33 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I have white-listed it your email address. Please make sure to setup you notification correctly, since the recipient settings are empty, which cause the bouncing issue:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar), or you can leave "JotForm" as its default value.

    Reply-to Email :Make sure you assign it  to a field from your form where the user enters her email address (usually the"Email" field -or similar).

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.