- 1st_impressionAsked on May 20, 2016 at 10:44 PM
- JotForm SupportBDAVIDAnswered on May 20, 2016 at 11:33 PM
Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
I have white-listed it your email address. Please make sure to setup you notification correctly, since the recipient settings are empty, which cause the bouncing issue:
Sender Name :Make sure you assign it to a field from your form where the user enters her name (usually the"Name" field -or similar), or you can leave "JotForm" as its default value.
Reply-to Email :Make sure you assign it to a field from your form where the user enters her email address (usually the"Email" field -or similar).
In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender
Let us know if you need more help.