What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why am i not getting emails?

    Asked by 1st_impression on May 20, 2016 at 10:44 PM
    Emails Getting not getting
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 20, 2016 at 11:33 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    I have white-listed it your email address. Please make sure to setup you notification correctly, since the recipient settings are empty, which cause the bouncing issue:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar), or you can leave "JotForm" as its default value.

    Reply-to Email :Make sure you assign it  to a field from your form where the user enters her email address (usually the"Email" field -or similar).

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.