My form redirects to the page where the form is linked after uploading a photo in iPhone

Hi,

I have a link on an ebay page which opens my form.

This is the ebay page http://www.ebay.co.uk/itm/111982737857?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

Looking on that page you will see a flashing message ASK ANY QUESTIONS.

If you click on the flashing message a new tab opens on the pc now showing http://form.jotformeu.com/form/60854960060354

You complete the form like normal & upload a photo then click send.

On the pc this works perfect.

However on the iphone its different.

You click on the flashing message.

A new page is open.

You complete the form.

Click to upload a photo.

You then select a photo from the camera roll & click on done.

After you click on done you would be expted to be taken back to the form.

This does not happen but you are taken back to the ebay page.

As a test i removed the option to upload a photo & it works fine on the iphone.

If i then add the open to upload a photo then the same happens ???

Do you have an issue with iphones or this is something else you think ?

If I understood you correctly, when you upload a file using File Upload filed on your phone, your form is closed and you are unable to submit it. Unfortunately I do not have iPhone to test your form. However I have tested your form on my Samsung Galaxy S4 and I was not able to replicate mentioned issue. When I uploaded field I was taken back to the form. I was also not able to replicate mentioned issue on iPhone simulator. 

Which iPhone are you using? Can you please test your form on some other browser or some other iPhone to see if the issue persist?

Looking forward to your reply. 

Hi,

The phone is an iphone 6 plus.

I can select the image from my camera roll and then you must click done.

I am not taken back to my form,i am taken to the ebay page again.

I will install Chrome on my phone and see what happens with that.

I have installed Chrome on my iphone.

When i try to upload i see a message below the upload a file text box saying FAILED.

The image is 640x480 jpg

I sent the same640x480 jpg image to ipad and it uploaded fine.

I have tried it again and this time i was able to test upload numerous 640x480 images png using google.

Still no joy using iphone / ebay

Hello,

If I understand it right, you're using the default Safari browser on your iPhone. Have you checked if you have the latest version of your iOS? Or can it be a problem with the internet connection that you're using? 

Thanks.

Yes using Safari.

Ios is version 9

I have internet as i am able to look at ebay & call the form.

anybody in your office able to check this form out on iphone ?

Thanks for your response.

Unfortunately, most of us can only use an iphone 6 plus emulator to check, which is 100% accurate to the physical device. However, when I tried using it, I was not able to replicate the problem and was able to upload a file.

Have you checked if in case there was an error such as the file being too large? To prevent this, you can try increasing the maximum allowed file size to be uploaded. Currently, your max file size is set to 1MB or 1024KB. Iphone images usually produce more than 1mb of an image file size.

If the problem persists, please do let us know.

Thanks.

I have an app on my phone which takes photos at 640x480

These are about 158KB in size which is long way from 1Kb

I tried this with iPhone 6 and 6S emulator, everything seems fine. Are you still experiencing the issue?

Your form is set to redirect after submission to the following page:

http://www.ebay.co.uk/myb/Summary?MyEbay&gbh=1

Perhaps, this is the page that you are referring to?

Hi,

Looking at that image my iphone6+ doesnt do that.

However i sent info for my freinds to check and all say they could upload no problem.

Iphone 4,5,6 & 6+

Also Samsung Galaxy S6

Ipad Air & Ipad3

It looks like it doesnt work for some reason on my phone

Please try clearing your browsing data in Safari, make sure to include your browsing cache and cookies. Or, try to reset your Safari browser in iPhone. This should help. 

Hi,

Done both but still the same.

Nevermind i will ask around.

Thanks for the advice

Hello,

Just in case this might help, can you try checking the javascript of your iphone's browser of it's disabled? To do this:

1. Open “Settings” and tap on “Safari”
2. Locate “Javascript” and flip the switch to ON (if it's off).
3. Exit Settings and relaunch Safari.

If this fixes the problem, it would be great if you can update us.

Thanks.

Hi

it was switched on. 

I switched it off & on but either way the same. 

Hi

i have done this as a test.

used this address http://form.jotformeu.com/form/60854960060354

It uploads fine direct from web address but with this link in the eBay listing no upload takes place  

My next test is to use my phone but sign into his eBay account. 

I will then go to my listing and then see if I can upload. 

Thank you for providing additional information. Even though it seems a problem that only affects your phone, these details can provide an insight on the causes. As I cannot replicate the same situation, I will make some research to try to determine the causes and find a solution.

Please let us know how the additional tests went.

Let us know if we can assist you further.   

My latest test is as follows. 

My friend has iPhone 6S

If I log into my eBay account on there 6S I am able to upload no problem.

If they log into there eBay account on my 6 Plus they can't upload image. 

They can also log into there eBay account on there phone and can upload no problem. 

I have logged into my eBay account to view the item on the eBay page and then tried submitting the form on iPhone 6s Plus emulator which worked fine for me as well. Since the form is set to open in a new window, it shouldn't be an issue with uploading an image or submitting the form. 

Could you confirm that if you are opening the eBay item page using the link provided in a browser window rather eBay app on your iPhone?

Here is the answer to this problem.

I use the ebay app and uploading doesnt work.

I then deleted the app and entered the url for ebay into the toolbar.

Now i can upload no problem at all.

Thanks

I'm glad that you were able to solve your problem.

Please let us know if you have any further questions.

Cheers!