What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form disabled?

    Asked by Michelle  on May 21, 2016 at 04:21 PM

    I was creating my form when to preview it and it has been disabled why is this?

    Page URL:
    https://form.jotformeu.com/61416197166358

    preview disabled form disabled password suspended
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 21, 2016 at 05:34 PM

    I have checked and your account is autosuspended by our phishing system, because your form http://www.jotformeu.com/form/61416197166358

    Inside of this forms you are asking for users credentials (password) and that is in violation of JotForm Terms of Use.

    Phishing - You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    I have deleted password field from your form and activated your account. Please do not create forms that are against our terms of use, or your account will be suspended again. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by helpingpawspetcare on May 22, 2016 at 09:44 AM
    My ip has now been banned "Looks like your IP address has been banned
    because of a possible phishing attempt. If you believe that there is a
    mistake, let us know using the form below."
    Please fix this!
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on May 22, 2016 at 10:04 AM

    Based on the Revision History, you have added the "Emergency Password" form field on the form 4 hours ago. This is the cause of your account suspension. You are not allowed to collect login credentials or sensitive information.

    Before we activate your account, we would like to ask for your confirmation that you will not add those type of fields on your form. We'll wait for your reply. Thank you.

  • Profile Image

    Answered by helpingpawspetcare on May 22, 2016 at 10:44 AM
    The account had already been reactivated once though and I've not re added
    that field but then you re-suspended it.
    I will not that field now please reactivate the account and stop suspending
    it.
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on May 22, 2016 at 11:22 AM

    It is our phishing detector tool that suspends the account automatically. I deleted that field for you. Your account is now activated. Please check our terms of use to avoid getting suspended automatically.

    Thank you.