What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Allow for buyer to select amount of payment

    Asked by EmmaEnglesby22 on May 21, 2016 at 07:40 PM

    Hey guys,

    So I've been working on trying to get my payment to be edited by the buyer. The registration fee is required (the $45) and I have selected that as a minimum. SO, my question is then, why cant they edit it and pay the full amount (being $100)

    On my website I integrated a PayPal button that is set as a donation button and it has the option to have the buyer designate the amount, is that because it is a donation? I think the only problem is if they want to pay in full, not just the registration fee. I've had a couple parents ask about this. 

     

    Another problem that my people are experiencing is that they cant select more than one session, or register more than one kiddo at a time (which would also require them to make a deposit of $90) 

    Is there any way that we can work on this together? (via phone or like letting you have access to the form?) 

    Thanks for all your help! I appreciate it tremendously!!! I wouldn't have 8 kids registered without you! 

    Page URL:
    http://emmaenglesby22.wix.com/expandinghorizonfarm

    amount allow paypal button donation custom amount
  • Profile Image
    JotForm Support

    Answered by jonathan on May 22, 2016 at 12:08 AM

    I wanted to test th publish form on your website but I could not find it. Can you direct us how to use the published form on the website. It will help us check the problem if we can test on the actual form on the website.

    I can only assume for now that this was the form https://www.jotform.us/form/51234925261148

    Currently, using the form URL work just fine. I can manually edit the custom payment amount.

    See the video below when I test the form itself.

    Let us know if issue still persist.

     

     

     

     

     

  • Profile Image

    Answered by EmmaEnglesby22 on May 22, 2016 at 08:44 AM
    Johnathan,
    That's sort helpful for sure! I'm glad it works. I'm wondering then if
    it's papal that has the issue. The firm is located in the programs tab of
    the website, you just click on the session buttons and it should direct
    you to the form. Thanks for all the help!
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 22, 2016 at 09:17 AM

    Hi,

    I was able to locate the form in your website and tried submitting it. I was able to edit the Deposit/Registration Fee jsut fine. Please see below.

    Is there an error message they encounter when editing the value to 100?

  • Profile Image

    Answered by EmmaEnglesby22 on May 22, 2016 at 01:45 PM
    I think it just tells them please wait and never loads
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 22, 2016 at 02:33 PM

    Since you are using Wix platform, we suggest to embed the form on your Wix site using the form URL. Just paste the form URL on the Website Address box.

    Example:

    Wix has added restrictions on iframe containers for embedded elements. This stops the form from redirecting to another page, like Paypal's checkout page. Using the above method should work just fine. E.g. when you hit the submit button, the form should redirect to Paypal without getting stuck on "please wait...".

    Example: http://idarktech.wix.com/idarktech#!paypal-form/jn1zt

    Thanks!

  • Profile Image

    Answered by EmmaEnglesby22 on May 22, 2016 at 04:44 PM
    WOW! That was extremely helpful! Thank you so much! I believe that is how I
    have them embedded but I'll double check!
    ...
  • Profile Image

    Answered by Carina on May 22, 2016 at 05:49 PM

    On behalf of my colleagues you are most welcome. 
    Please let us know if we can assist you further.