What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving email notifications?

    Asked by truehealing on May 22, 2016 at 12:01 AM
    Also I am not receiving email notification although autoresponder is working fine and showing all the fields as well.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 22, 2016 at 12:41 AM

    I have checked your email address and I can see emails are being sent, I have submitted your form and the email was sent as well: 

    You can also check your email history by following the steps on this guide: How-to-View-All-Your-Form-Email-History

    I can see you're using a custom sender email address, if you're still getting this issue I would suggest you to remove the custom email from the settings and add your custom sender email address once again, this guide will help you with that: 

    How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    If after doing this you're still not receiving emails, please set the sender email to the default one, if emails are sent using our the default sender emails, please do let us know and we will be glad to further investigate the issue. 

  • Profile Image

    Answered by truehealing on May 22, 2016 at 12:13 PM

    I found out that there was an issue with my domain name, which I have now fixed. As a result, I also received the emails from form submissions last night, this morning. Thank you!

  • Profile Image
    JotForm Support

    Answered by Kiran on May 22, 2016 at 12:32 PM

    Great! Glad to see that you are now receiving email notifications without any issue. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!