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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form disappears when I save the form in my website

    Asked by SPetcher on May 22, 2016 at 05:15 AM
    I have another problem, when I save the form in my web site it disappears.
    form disappears save the form embed iframe
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    JotForm Support

    Answered by Jan on May 22, 2016 at 05:38 AM

    Unfortunately, I wasn't able to replicate your issue. I checked your website and I can see the form embedded to it.

    Using the Iframe code means that every time you refresh the webpage, the form will be pulled up from JotForm servers. You should be connected to the internet in order to see it.

    Can you please provide more details about the issue? If you can, please share a screenshot so that we can see what exactly is happening.

    Thank you.

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    Answered by SPetcher on May 22, 2016 at 07:44 AM
    When I go in to my web site and press the button for the booking form the form comes up then disappears so I can only send a screen shot of an empty page.
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    Answered by SPetcher on May 22, 2016 at 07:44 AM
    You stated in one of your emails that I was using an old form so how can I tell when choosing a template to create a form which is an old of new?
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    Answered by SPetcher on May 22, 2016 at 08:44 AM
    If it helps here is a screen shot.
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    JotForm Support

    Answered by Jan on May 22, 2016 at 09:43 AM

    I apologize but the screenshot is not showing on the thread. Probably, you attached the image through email while replying. Please go directly to this thread: https://www.jotform.com/answers/844229. Please use the "Insert/edit Image" icon to upload your screenshot.

    May I ask what browser are you using? The form is showing properly in this webpage (https://apartments-public.sharepoint.com/testing) when I checked it. I tried it on my Google Chrome and Mozilla Firefox. Please check if it will work on another browser or not.

    If the issue persists, please re-embed the Iframe code without the script element.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/61383089657366" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>
    <script type="text/javascript"> ...</script>

    If it is still the same, please use the normal embed code.

    <script type="text/javascript" src="https://form.jotform.com/jsform/61383089657366"></script>

    If that did not work, please try removing the Terms and Conditions widget on the form. Please check if the embedded form will work properly or not without the widget.

    Hope that works. Thank you.

     

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    Answered by SPetcher on May 22, 2016 at 11:44 AM
    I have tried it in 4 search engines, Google, Firefox, Explorer, and Yahoo and the only one it works with is Google.
    I have tried omitting from the code the script element as you suggested, only half of the form appeared and there was code below it, I have also taken out the terms and condition button and it still do's not work, the only way I have been able to get it to work is by using source instead of Iframe but of cause I am back to my original problem of the Terms and Conditions button not working.
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    JotForm Support

    Answered by Welvin on May 22, 2016 at 12:23 PM

    Please try this iframe codes: 

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotformeu.com/61164508118351" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

    Please adjust the height in red color until you'll see the whole form. I think you've embedded the iframe, but the height is set to the default which is too short.

     

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    Answered by SPetcher on May 22, 2016 at 12:44 PM
    I have everything working by using the Light box code but of cause its a pop up not on a page in my web site which is not ideal but until I can find an alternative it will have to do.
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    Answered by SPetcher on May 22, 2016 at 12:44 PM
    When I insert the code and before I press insert the form should appear underneath, With the iframe code it appears squashed up to the left side.
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    JotForm Support

    Answered by Jan on May 22, 2016 at 01:16 PM

    Glad to hear that you found an alternative solution to your problem. If you have any issues with the Lightbox form, let us know. Thank you.

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    Answered by SPetcher on May 22, 2016 at 02:44 PM
    I have no need to use the light box code now as your tip to change the length in the iframe code seems to have worked, I also had to change the width.
    Thank you for all your help it has been very much appreciated.
    Regards
    Sandra Petcher
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    JotForm Support

    Answered by Jan on May 22, 2016 at 03:07 PM

    That's great to hear. The solution about changing the height of the Iframe was provided by Welvin. On behalf of Welvin, you are welcome.

    Let us know anytime if you need our help. Thank you.